Privacy Policy

At 999fd, your privacy is a matter we take seriously. This Privacy Policy describes how 999fd collects, processes, stores, and safeguards the personal information of players and visitors who use our online casino and sports betting platform, accessible at 999fd.app.

By accessing or using 999fd, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully before providing any personal information. If you disagree with any part of this policy, you should discontinue use of our platform immediately.

Information We Collect

We collect information in two primary ways: directly from you when you register or use our services, and automatically as you interact with our platform. The categories below describe what we collect and why.

Personal Information You Provide

When you create an account with 999fd, make deposits or withdrawals, or contact our support team, we may collect the following:

• Full name, date of birth, and nationality
• Email address, mobile number, and residential address in Bangladesh
• Government-issued ID documents for KYC verification (NID, passport, or driving licence)
• Financial information such as bKash, Nagad, or Rocket wallet numbers used for transactions
• Communications you send us, including support messages and feedback

Automatically Collected Information

When you visit 999fd.app or use our mobile platform, we automatically collect technical and usage data, including:

• IP address, device type, operating system, and browser information
• Pages visited, games played, session duration, and click behaviour
• Geolocation data at city or region level (e.g., Dhaka, Chittagong, Sylhet) derived from your IP address

How We Use Your Information

999fd uses the information we collect for specific, limited purposes that are necessary to operate our platform and deliver a safe, fair gaming environment. These purposes include:

• Creating and managing your player account, and verifying your identity in accordance with responsible gaming standards
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• Providing customer support and resolving disputes or account queries in a timely manner
• Sending you important service notifications, security alerts, and updates about your account
• Improving platform performance, personalising your experience, and developing new features based on usage patterns
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities that could harm our players or the platform

Data Sharing and Disclosure

999fd does not sell, rent, or transfer your personal data to third parties for their independent commercial use. We may share your information only in the following narrowly defined circumstances:

Service Providers

We work with trusted third-party service providers — including payment processors, fraud prevention services, identity verification agencies, and platform infrastructure providers — who process data on our behalf under strict confidentiality agreements. These providers are permitted to use your data only to perform services for 999fd.

Legal and Regulatory Requirements

We may disclose your personal information when required to do so by applicable law, court order, or legitimate government request. This includes disclosures necessary to comply with anti-money laundering (AML) obligations, fraud investigations, or national security requirements as applicable in Bangladesh.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the successor entity. We will notify you via a prominent notice on our platform before any such transfer takes effect, and any acquiring party will be required to honour the commitments set out in this Privacy Policy.

Payment Data and Financial Transactions

All financial transactions on 999fd are processed through trusted payment gateways. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, your payment credentials are handled directly by the payment provider. 999fd does not store your full mobile banking PIN, OTP codes, or complete payment credentials on our servers.

We retain transaction records — including transaction amounts in BDT, timestamps, and reference IDs — for the minimum period required by our internal compliance procedures and applicable financial regulations in Bangladesh. These records allow us to resolve disputes, investigate fraud, and verify player transaction history when necessary.

Cookies and Tracking Technologies

999fd uses cookies and similar technologies to deliver a seamless, personalised experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use three main categories of cookies:

• Essential cookies — required for core platform functions such as login sessions, security tokens, and shopping cart state. These cannot be disabled without breaking core functionality.
• Preference cookies — store your language, display settings, and game preferences so your experience is consistent across visits.
• Analytics cookies — help us understand aggregate usage patterns, page performance, and feature adoption so we can improve the platform for all players.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of parts of the 999fd platform.

Data Retention

We retain your personal data for as long as your account remains active or as long as is necessary to fulfill the purposes outlined in this Privacy Policy. If you close your account, we will retain certain records for a minimum period as required by applicable law, anti-fraud procedures, and our internal compliance obligations.

Data that is no longer needed and is not subject to any legal hold obligation will be securely deleted or anonymised. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

Your Rights Regarding Personal Data

As a 999fd player based in Bangladesh, you have the following rights with respect to your personal data held by us:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if you believe any information we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure — in certain circumstances, you may ask us to delete personal data we hold about you, subject to our legal obligations.
• Right to restrict processing — you may ask us to temporarily suspend our use of your data in specific circumstances.
• Right to object — you have the right to object to our processing of your personal data where we rely on legitimate interests as our legal basis.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verifiable requests within a reasonable time frame, and no later than 30 days from receipt.

Security of Your Information

999fd employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes 256-bit SSL encryption on all data transmissions, firewalls, intrusion detection systems, and regular security audits carried out by our internal compliance team.

While we take all reasonable precautions to keep your data safe, no system is entirely immune to security risks. We encourage you to protect your own account by using a strong, unique password, enabling any available two-factor authentication, and never sharing your login credentials with any third party.

Children's Privacy

999fd is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and believe your child has provided personal information to 999fd, please contact us immediately at [email protected].

Changes to This Privacy Policy

999fd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will post the revised policy on this page with an updated effective date, and where appropriate, notify you via email or an in-platform notice.

Your continued use of 999fd following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999fd handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and professionally.

Email: [email protected] — Our support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, and Rangpur.